Mayfair Dental Care
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Privacy Policy

Mayfair Dental Care
Last updated: 2 August 2026

Who we are

Suggested text: Our website address is: https://mayfairdentalcare.com.au.

1. Our commitment to your privacy

Mayfair Dental Care respects your privacy and is committed to protecting the personal and health information entrusted to us. We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), applicable health-records legislation and our professional duties of confidentiality.

This policy explains how we collect, hold, use and disclose personal information, how you may access or correct your information, and how you can raise a privacy concern.

2. The information we collect

The personal information we collect depends on your relationship with us and may include:

  • your name, date of birth, address, telephone number, email address and emergency contact details;

  • Medicare, Department of Veterans’ Affairs, private health insurance and other benefit information, where relevant;

  • your medical and dental history, medications, allergies and other health information relevant to your care;

  • clinical notes, treatment plans, referrals, prescriptions, consent forms and correspondence;

  • dental photographs, X-rays, CBCT scans, diagnostic images, impressions and models;

  • appointment, billing, payment and transaction information;

  • information provided by a parent, guardian, carer, authorised representative or another healthcare provider; and

  • information submitted through our website, online booking service, enquiry forms or other communications with us.

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information and pages visited, through cookies or analytics technologies.

3. How we collect information

Where practical, we collect personal information directly from you. This may occur when you complete a patient form, book or attend an appointment, contact us, use our website, communicate with our team or receive dental treatment.

With your consent, or where permitted or required by law, we may also collect information from:

  • a parent, guardian, carer or authorised representative;

  • your referring dentist, doctor, specialist, hospital, pathology or diagnostic imaging provider;

  • Medicare, the Department of Veterans’ Affairs, your health insurer or another claims administrator;

  • our online appointment-booking or practice-management provider; or

  • another person or organisation involved in your healthcare.

You may choose not to provide certain information. However, if we do not have the information necessary to understand your health needs, verify your identity, process your booking or provide safe and appropriate care, we may be unable to provide some services.

4. Why we collect, use and disclose information

We collect, use and disclose personal information where reasonably necessary to:

  • assess your oral health and provide safe, appropriate dental care;

  • plan, coordinate and review your treatment;

  • communicate with you about appointments, treatment, follow-up care and accounts;

  • make or receive referrals and liaise with other healthcare providers involved in your care;

  • obtain diagnostic, laboratory or specialist services;

  • process payments, rebates, insurance claims and other benefits;

  • maintain accurate clinical, administrative and financial records;

  • manage our practice, train staff, improve our services and meet accreditation, insurance and professional requirements;

  • respond to enquiries, feedback, complaints or legal claims;

  • protect the health and safety of patients, staff and others; and

  • comply with our legal and regulatory obligations.

We will generally use or disclose your information for the purpose for which it was collected, for a related purpose you would reasonably expect, with your consent, or where authorised or required by law.

5. When we may share your information

Where relevant and permitted, we may disclose personal information to:

  • dentists, dental specialists, doctors, allied health practitioners and other healthcare providers involved in your care;

  • dental laboratories, imaging providers and other clinical service providers;

  • a person you have authorised, such as a parent, guardian, carer or support person;

  • Medicare, the Department of Veterans’ Affairs, private health insurers or claims administrators;

  • providers supporting our practice, including our practice-management, online-booking, secure communications, IT, data storage, payment, accounting and professional advisory services;

  • professional indemnity insurers, legal advisers, auditors or regulators; and

  • courts, tribunals, law-enforcement bodies or government agencies where disclosure is authorised or required by law.

Third-party service providers are only given the information reasonably necessary to perform their services and are expected to protect it appropriately.

6. Direct marketing

Mayfair Dental Care does not use patient personal or health information for email marketing and does not sell or rent personal information to third parties.

We may contact you with communications connected to your care or the administration of the practice, such as appointment confirmations and reminders, treatment follow-ups, recall notices, account information or important service updates. These are service communications rather than marketing communications.

7. Website, cookies and online bookings

Our website may use essential cookies and limited analytics tools to operate correctly, understand general website usage and improve the user experience. You can adjust your browser settings to restrict cookies, although some website functions may not work as intended.

Online appointments are facilitated by corepractice.is. Information entered into the booking service is handled both by Mayfair Dental Care and by that provider in accordance with the provider’s own privacy terms. Please review those terms before submitting information through the booking service.

Our website may link to external websites. We are not responsible for the privacy practices or content of third-party sites.

8. Storage and security

We may hold information in electronic systems, paper records, diagnostic images and secure storage or backup services. We take reasonable administrative, physical and technical steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures may include access controls, staff confidentiality obligations, secure systems, backups, monitoring and the secure disposal or de-identification of information when it is no longer required and may lawfully be destroyed.

No method of transmission or storage is completely secure. If an eligible data breach occurs, we will assess and respond to it in accordance with the Notifiable Data Breaches scheme and other applicable requirements.

9. Overseas disclosure and storage

Some service providers may store or process information outside Australia. [Confirm whether any providers used by the practice store or access patient information overseas and, if practicable, list the relevant countries.] Where personal information is disclosed overseas, we will take reasonable steps required by applicable privacy law to ensure it is handled appropriately.

10. My Health Record

[Keep this section only if the practice is registered for and uses My Health Record.] If Mayfair Dental Care accesses or contributes information to the My Health Record system, that information is handled in accordance with the My Health Records Act 2012 (Cth), applicable rules and our separate My Health Record security and access procedures. Patients can manage access controls through their My Health Record.

11. Accessing or correcting your information

You may request access to the personal or health information we hold about you, or ask us to correct information you believe is inaccurate, incomplete, out of date, irrelevant or misleading.

Please contact our Privacy Officer using the details below. We may ask you to verify your identity and put your request in writing. We will respond within a reasonable period, generally within 30 days. In some circumstances permitted by law, access may be limited or refused. If this occurs, we will provide written reasons where required and explain the available complaint options.

We will not charge you for requesting access or correction. We may charge a reasonable fee for the costs of providing access, such as copying or record-retrieval costs, and will advise you of any likely charge in advance. We do not charge a fee to correct personal information.

12. Privacy enquiries and complaints

If you have a question or concern about how we have handled your personal information, please contact us:

Privacy Officer
Mayfair Dental Care
Address: Shop 1-2 Manly and Hargreaves Road Manly West QLD 4179
Telephone: 3890 5155
Email: info@mayfairdentalcare.com.au

Please provide enough information for us to understand and investigate your concern. We will acknowledge and respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

13. Changes to this policy

We may update this policy when our practices, technologies or legal obligations change. The current version will be published on our website with the date of the latest update.